Tuesday, December 3, 2013

Garage Door Drama

My garage door has been broken for just about a year now.  I have no idea how old it is.  It may very well be older than I am.  (The former owner very nicely left a washer and dryer here when he moved out.  The dryer, which I still use because it works, is older than I am, the washing machine not far behind.  And I really mean nicely too, as I owned zero appliances or furniture when I bought the place other than some chairs and bookshelves.  But I digress.)  All I know for certain is that he had to repaint the door, as lead paint was chipping off, when I bought the house three years ago.

The door always looked a little rough.  The panels that should be flat are kind of concave.  The paint is flaky.  Who knows how many years the door has been there, guarding the contents of the garage. It has done an honorable job, as there is still legible chalk graffiti on the wall, written by a former owner, proclaiming their love for Shaun Cassidy in a big pink heart.

About a year ago, the poor door opened for the last time.  The screws holding on the bottom of the door literally rusted off, and the very bottom row of panels fell off.  Everything has gone in and out through the side door since that dark day, for fear that opening the poor old door again will cause it to totally collapse.

Poor old door, still working hard..even if a little tilted

For Christmas, my father got me a new garage door.  Awesome present!  He ordered it from Lowe's, to be installed by December 2nd.  A different company that specializes in overhead garage doors will actually be doing the installation.  I was very excited!

So the installation company calls and says they will do the installation at 8am on November 14th.  I remember it specifically because my father was going to have to come over to watch them because I had work and was bringing in a gigantic birthday cake for a coworker, so this was just inconvenient timing.

Meanwhile, Lowe's had called and set an installation appointment for Monday the 18th.  Um, okay.  As long as someone shows up with the door.

The morning of the 14th comes around.  I'm getting ready to leave for work, my father had just poured himself a cup of coffee and was waiting for the installers to arrive.  His cell phone rings.  It's the installers.  They aren't coming because Lowe's did not send them the door yet. Fantastic.  

Monday morning, repeat scenario.  This is the date that Lowe's had said the installation would take place.  I leave for work, my father is waiting at the house.  No one ever shows up.  He eventually leaves and calls Lowe's, where he has to leave a number and a message because no one can talk to him right now.

He eventually speaks to the store manager.  The manager tells him that no one from Lowe's should ever have called to set an appointment for installation to begin with, as they don't do that.  He also was able to tell that my door had not even been finished yet -- they were still building it. 

Say what?  So the door isn't finished, and no one from Lowe's should have called to make an installation appointment, even though someone totally did, and you also gave your installation company the wrong information as they obviously thought they were supposed to have had a door to install on the 14th.  I'm not feeling too warm and fuzzy about this whole process right now.

A couple days later Lowe's calls to find out how the installation went.  Are you kidding?  The door has not been installed.  You have not even built the door yet!  How can you think it was installed when it hasn't been built?

The beginning of last week, it might have been the 26th, we get a call from the installation company.  They are going to come on December 4th to install the door.  Sure, whatever.  I'll believe it when it actually happens.  Who knows, maybe Lowe's actually has built the door and will have shipped it to them this time.

This past Saturday, November 30th, my father gets a call from Lowe's.  They leave a message asking how the installation went.  Seriously?  How can your internal communications be this poor?

So there may or may not be a garage door being installed tomorrow.  Who knows?  We shall have to wait and see.

Meanwhile, last week I picked out a color and style for new siding.  I gave the contractor my choice last Monday.

They were here yesterday to start work.  They have finished the demo, and are already about halfway done putting up the insulation and siding.  In two days!  Less than a week later!  

Maybe Lowe's should talk to them about organization and communication.  

Things might get really interesting at my house tomorrow if the siding guys are here and the garage door actually arrives.  I've got one long skinny driveway and a very tiny backyard for all of them to work in.  Good luck, gentleman!

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